Commissions

Rocco Forte Hotels都将在宾客退房后20天内全额支付旅行社佣金。

有些旅行社更愿意在特定日期接受月度支付。 如果您选择这种支付方式，我们无法在20天内支付，但我们可以保证这笔钱将在20天内支付给支付代理 (Onyx），您可以在合适的时候取用。

如果客户直接与酒店取消，我们会要求您通过之前使用的预订系统予以取消，以便我们可以收回有关费用。

请登录www.payments.onyxcentersource.com，并选择支付追踪，或通过以下方式联系支持团队：

support@onyxcentersource.com

+1 866 531 0170（美国）
+34 95 503 1400（其他国家和地区）

As a qualifying agency, each time you book a commissionable rate your agency will be entitled to receive commission.

Onyx Centresource (Onyx) is the company chosen by Rocco Forte Hotels to process the commission payments of its hotels because it is a company that specialize in cost-efficient management and control of commission payments from hotels to travel agencies worldwide. Onyx offers a personalized service, making most of the payments in local currencies by using domestic banks and they offer multiple control and conciliation tools through their system to the travel agencies in order to give the best options to manage your bookings.

To check all of the information regarding your payment, visit www.payments.onyxcentersource.com and use the payment tracking option.

For queries relating to commission payments, please contact commission@roccofortehotels.com.